Returns & Exchange
Our approach to preloved items is simple: clear descriptions, honest condition and fair support.
Please check the details.
Most preloved products are unique, single-stock items. Review the photos, listed condition, size and description carefully before placing your order.
We're here to help.
If something arrives materially different from what was described, contact us promptly with your Order ID and clear photos.
Contact ABBW →Check your order
Compare the received item with the product photos, size and condition shown on the website.
Contact us promptly
For a genuine issue, message us on WhatsApp with your Order ID, item details and photos.
We review the case
Our team reviews the issue and confirms whether an exchange or other resolution is available.
Return & exchange guidelines
- Because preloved items are individually sourced, returns and exchanges are not automatically guaranteed.
- An item that materially differs from its disclosed condition or description should be reported as soon as possible after delivery.
- Size-related exchanges are subject to availability; customers should confirm size before ordering.
- Items should be kept in the condition received and should not be worn, washed, altered or damaged after delivery if a return/exchange is being requested.
- Any approved return/exchange must be arranged with ABBW TIJARAH PK before sending the item back.
What we need from you
When contacting us, please share your Order ID, customer name, phone number, product name and clear photos/video where relevant. This helps us resolve the matter faster.
Have a concern about your order?
Send us the details and we'll guide you through the next step.